Pharmacy Technician
Working directly under the supervision of the Medication Management Manager, the Medication Management Technician builds relationships with patients and acts as the first point of contact for those who utilize our worker’s compensation pharmacy services. This role supports the needs of our enrolled patients and pharmacy staff, is responsible for processing prescriptions for shipment, answering phones, and acting as a customer service representative as needed. This position may also support in the pharmacy.
What You’ll Do
- Handle Inbound and Outbound calls to patients and medical offices
- Pharmacy data entry
- Send refill renewal requests to medical offices via fax and secure electronic system
- Patient outreach to follow up on patient concerns; refill requests, transfers, medication on order/unavailable
- Medication Synchronization Program; patient & medical office outreach
- Track shipping issues; lost packages, file claims, patient & medical office outreach
- Scheduling of sensitive medications to medical offices
What You’ll Need to Succeed
- Demonstrates computer acumen including Microsoft Office and data entry
- Strong organizational and communication skills, both written and oral
- Bilingual in English/Spanish a plus
- Massachusetts Registered Technician, Certified preferred
- 2 years relevant pharmacy experience, desired
- Retail, long-term care or mail order experience desired, but not required
Monday through Friday schedules include:
Two days - 8:00 am to 4:30 pm
One day - 12:00 pm to 8:30 pm
Two days - 10:00 am to 6:30 pm
Must be able to work one rotating Saturday from 8:00 am to 12:00 pm