Building relationships with the drivers and earning their trust. Making sure safety is compliant.
• Build and maintain relationships as coaches and advocates for our drivers for: company, dedicated division, contract division, graduates, regional and/or Canadian fleets.
• Driving a high level of engagement with your fleet - committing to the career success and personal growth of your drivers through positive working relationships
• Reviewing scheduled pick-up and delivery appointments daily so that plenty of HOS (hours of service) are available to complete the trip on time
• Confirming that each driver is fully informed of all customer and company expectations when freight assignment is received
• Routing drivers for scheduled home time and assist in securing equipment at authorized locations
• Motivating drivers to hit KPIs such as utilization, service, safety, retention and optimization
• Counseling drivers who violate safety standards or are out of compliance with DOT, and arrange for specific re-training to help them regain good standing
• Communicating service disruptions to internal associates so that deliveries are still made in time
• Provide leadership, guidance, and support to your assigned drivers
• Providing real time data to system(s) of record for load assignments, planning, tracking and tracing
• Foster a positive and collaborative work environment