Assistant Store Manager – Technology Services
A leading national big-box retailer is seeking an experienced Assistant Store Manager – Computer Services to oversee a high-volume, technology-focused service and repair department within a 30,000+ square-foot retail environment.
This leadership role is ideal for a results-driven retail professional who thrives in a productivity-based setting and is passionate about customer satisfaction, operational excellence, and team development.
Key Responsibilities
- Oversee daily operations and safety of the technology service department
- Ensure service policies and procedures are properly executed at the store level
- Drive customer satisfaction, sales, productivity, payroll, and expense performance
- Manage departmental P&L, budgets, and operational controls
- Lead resolution of customer and technical service issues in alignment with company standards
- Supervise and coach associates to deliver solution-based technical support
- Ensure technicians maintain required certifications (e.g., CompTIA A+, Apple-related credentials)
- Participate in opening/closing procedures, freight flow, inventory control, and asset tracking
- Serve as Manager-on-Duty in the absence of the General Manager
- Execute merchandising, ad sets, and visual presentation standards
- Lead hiring, training, scheduling, and ongoing development of department associates
- Partner with HR and senior leadership to address employee relations and compliance matters
- Analyze competition and execute corporate initiatives
Qualifications
- College degree preferred
- 2+ years of leadership experience in a high-volume big-box retail environment (30,000+ sq. ft.)
- Experience managing sales, merchandising, operations, freight, and technical customer service
- Background in consumer electronics or technology service strongly preferred
- Direct accountability for achieving P&L and customer satisfaction goals
- Experience recruiting, coaching, and retaining high-performing teams
- Ability to work varied shifts including mornings, evenings, weekends, and holidays
- Physical ability to lift up to 50 lbs. and stand for extended periods
This is an opportunity to join a fast-paced, performance-driven retail environment where leadership, operational excellence, and technical expertise come together to deliver an exceptional customer experience.
Qualified candidates ready to lead from the front and drive measurable results are encouraged to apply.