Resort Operations Manager
Lead Exceptional Guest Experiences at a Premier Luxury Hospitality Destination
A unique hospitality organization is seeking an experienced Resort Operations Manager to oversee daily resort operations and deliver exceptional guest experiences in a distinctive luxury setting. This leadership role is responsible for managing guest services, accommodations, food and beverage service operations, events, activities, and team development while maintaining the highest standards of hospitality excellence.
The ideal candidate is a hands-on hospitality professional who thrives in a service-driven environment, enjoys mentoring teams, and is passionate about creating memorable guest experiences.
Key Responsibilities
Guest Experience & Resort Operations
· Oversee the complete guest experience from arrival through departure.
· Ensure exceptional service standards across accommodations, guest services, dining, events, and recreational activities.
· Address guest concerns proactively and ensure timely resolution of service issues.
· Maintain a culture of hospitality excellence and personalized service.
Leadership & Team Development
· Lead, coach, and develop department managers, supervisors, and frontline staff.
· Foster accountability, engagement, and professional growth throughout the organization.
· Conduct regular team meetings and performance discussions.
· Support recruitment, onboarding, scheduling, and workforce planning initiatives.
Front Office & Guest Services
· Oversee front desk, reservations, guest communications, and billing accuracy.
· Ensure smooth check-in and check-out processes.
· Monitor service levels and implement improvements that enhance guest satisfaction.
Food & Beverage & Event Operations
· Partner with culinary and service teams to deliver outstanding dining experiences.
· Coordinate resort events and special guest experiences.
· Ensure seamless communication between departments to support successful event execution.
Operational Excellence
· Develop and implement standard operating procedures and service standards.
· Conduct regular property inspections to maintain quality, cleanliness, safety, and presentation standards.
· Monitor budgets, purchasing activities, labor utilization, and operational performance metrics.
· Assist with payroll review, scheduling, and overtime management.
Qualifications
Required
· 5+ years of hospitality management experience in a resort, hotel, lodge, luxury property, or similar environment.
· Experience leading multiple operational departments.
· Strong leadership, communication, and organizational skills.
· Ability to build high-performing teams and develop future leaders.
· Proven track record of delivering exceptional guest service.
· Strong problem-solving and decision-making abilities.
· Comfortable working in a hands-on operational leadership role.
Preferred
· Bachelor’s degree in Hospitality Management, Business, or a related field.
· Experience in luxury hospitality, boutique resorts, ranch resorts, destination properties, or upscale hotels.
· Bilingual English/Spanish communication skills.
· Experience working in remote or destination hospitality environments.
What Success Looks Like
· Consistently high guest satisfaction scores.
· Strong employee engagement and retention.
· Exceptional service execution across all guest touchpoints.
· Well-developed department leaders and operational teams.
· Efficient resort operations with strong financial and service performance.
· Successful execution of guest events, activities, and special programs.
Compensation & Benefits
· Competitive base salary based on experience.
· Performance-based incentive opportunities.
· Housing assistance or accommodations provided.
· Comprehensive health benefits.
· Retirement savings plan.
· Opportunity to play a key role in the growth and success of a unique hospitality destination.
If you are a hospitality leader who enjoys creating unforgettable guest experiences while developing exceptional teams, we encourage you to apply.