Customer Success Manager & Supply Chain Coordinator
Overview
An established global industrial services organization is seeking a Customer Success Manager & Supply Chain Coordinator to support customer accounts, service operations, and supply chain activities within a fast-paced technical service environment.
This highly visible role serves as a key link between customers, operations, logistics, and leadership teams. The ideal candidate is customer-focused, organized, proactive, and capable of managing multiple priorities while ensuring excellent communication and operational efficiency.
Key Responsibilities
Customer Relationship Management
· Serve as a primary point of contact for customer inquiries, service requests, and account management activities.
· Provide timely updates regarding order status, approvals, shipment readiness, and potential delays.
· Maintain consistent communication with customers throughout the service lifecycle.
· Monitor service tickets and customer requests, ensuring timely follow-up and resolution.
· Coordinate customer approvals, documentation requests, and issue escalation when necessary.
· Support customer satisfaction initiatives and maintain strong customer relationships.
· Manage customer accounts while ensuring accurate information is maintained within company systems.
Supply Chain & Operations Support
· Prepare customer quotes and pricing information.
· Support sourcing activities, vendor communication, and material tracking.
· Coordinate with operational teams to ensure efficient workflow from intake through shipment.
· Assist with urgent customer requirements and operational priorities.
· Support inventory, logistics, and supply chain activities to maintain operational continuity.
· Monitor lead times and supplier performance to support customer commitments.
Process & Workflow Management
· Follow established processes, procedures, and operational standards.
· Maintain accurate records and documentation within business systems.
· Ensure visibility of open orders, customer requests, and operational activities.
· Support continuous improvement initiatives focused on efficiency, communication, and customer service.
· Assist with reporting and operational performance tracking.
Cross-Functional Collaboration
· Partner with operations, logistics, supply chain, and leadership teams to resolve issues and support customer needs.
· Communicate effectively with internal and external stakeholders.
· Work collaboratively within a team-oriented environment while maintaining the ability to work independently.
· Support a professional and customer-focused culture.
Qualifications
Required
· Experience in customer service, customer success, account management, operations coordination, supply chain, or service coordination.
· Strong communication, organization, and follow-up skills.
· Ability to manage multiple priorities in a fast-paced environment.
· Professional phone, email, and customer interaction skills.
· Strong problem-solving abilities and ownership mentality.
· Proficiency with Microsoft Office Suite.
· Ability to work independently while following established processes and procedures.
Preferred
· Experience within aviation, aerospace, manufacturing, industrial services, maintenance, repair, or technical service environments.
· Experience using SAP, ERP systems, ticketing systems, or workflow management platforms.
· Experience supporting international customers or global operations.
· Experience participating in process improvement initiatives.
· Familiarity with customer account management and service ticket monitoring.
Key Competencies
· Customer Relationship Management
· Communication & Stakeholder Management
· Problem Solving & Accountability
· Team Collaboration
· Organization & Prioritization
· Process Management & Attention to Detail
Benefits
Our comprehensive benefits package is designed to support employees and their families and includes:
· Medical, Dental, and Vision Insurance
· Health Savings Account (HSA) and Flexible Spending Account (FSA) Options
· Employee Assistance Program and Mental Health Resources
· Paid Parental Leave
· Company-Paid Long-Term Disability Coverage
· 401(k) with Employer Match
· Floating Holiday
· Tuition Reimbursement Program
· Paid Time Off and Additional Employee Benefits
Why Join Us?
This position offers an excellent opportunity to build customer relationships, support critical operations, and contribute to the success of a growing technical services organization. If you enjoy problem-solving, customer interaction, and working across multiple business functions, we encourage you to apply.